Loading... Please wait...

Returns Policy


Your Right of Cancellation.

Should you receive your purchase and decide that you no longer require the goods for whatever reason, goods can then be returned within 14 working days of your receipt.

To return the goods, please contact The Devon Homes Company on 0800 0198 197 or email customercare@thedevonhomecompany.co.uk to arrange details of collection or return.  Statutory rights apply.

On receipt of goods, you will receive a full refund (including delivering costs) within 14 days of you notifying The Devon Home Company that you no longer require the goods. You must take reasonable care to ensure the goods are not damaged until they are returned to us at your cost.  All items should be returned unused and in their original packaging. 

NB Consumable products including vacuum bags, cleaning products etc should be returned unused and unopened

Return Address

The Devon Home Company
Pylemoor Farm
EX16 9RF


Collections service

If you would like us to pick up your goods we provide a collection service. Your items are picked up by Parcel Force on a date of your choosing.

Mainland UK delivery (excluding the Highlands of Scotland):

Charged at £9.95 per item.

Highlands of Scotland and British Islands:

Charged at £24.95 per item.

If you decide to use our collection service the above charges would be deducted from any refund issued.


Sign up to our newsletter